We want you to love your purchase. If you're not completely satisfied, we're here to help.
You have 30 days from delivery to return your purchase
Simple online returns with prepaid shipping labels
All products are backed by our satisfaction guarantee
Refunds processed within 5-7 business days
We accept returns within 30 days of delivery for most items. To be eligible for a return:
For hygiene and safety reasons, the following items cannot be returned:
Log into your account and navigate to your order history. Select the items you wish to return and submit a return request.
Once approved, you'll receive a prepaid return shipping label via email. Print the label and attach it to your package.
Drop off your package at any authorized shipping location. We recommend obtaining a receipt as proof of return.
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
We're happy to exchange items for a different size, color, or product. To request an exchange, follow the return process and place a new order for your desired item. This ensures you receive your new item as quickly as possible.
If you receive a damaged or defective item:
Our customer service team is here to assist you with returns and exchanges. Contact us at returns@orelia.com or call +1 (555) 123-4567.